Assisting consumers in self-medication: reflections on the role of support staff in community pharmacy
- Autores: Cavaco AM, Guerreiro MP, Lapão LV, Veiga P
- Ano de Publicação: 2015
- Journal: International Journal of Clinical Pharmacy
Community pharmacies are often the first port of call for consumers with minor illness. In Portugal assisting self-medication in this setting—by supplying non-prescription medicines (NPM) or assessing symptoms—involves pharmacists and support staff (technicians and assistants). There is a paucity of research on support staff roles. This paper, which is part of a larger study, reports the perceived roles of pharmacy staff in assisting consumers in self-medication.